Returns Policy
Return and exchange policies
Note: Return is not available for international orders placed from outside of Egypt.
How do I make a return?
1. First contact us and request to return.
2. Fill the return form and clarify the order number, your personal information to help the shipment company to contact you.
3. Prepare the product/s you want to return with the receipt after filling the return form.
4. Don’t forget to select the products that you would like to return in the return form, along with the number of items to be returned and the reason for return.
5. Once you have completed the above steps, you can hand over your return to the courier. The related costs regarding your return will be paid by you.
6. If you lost your invoice/return form, you can contact us.
7. The customer receives a copy of the shipment return application to track it easier.
(If the Order was in bad condition or MAMZI tag was not included the refund will be rejected)
Refund Period
Although it varies from bank to bank, the average refund period is 14 days (for credit cards). For cash on delivery refund process please find information hereunder:
Refund Process
* Once products reach our warehouse, they are examined.
* For suitable products that are accepted, you’ll be reimbursed according to your payment method.
* If you place the order by cash on the delivery payment method, the refund will be transferred to your account as MAMZI Money. You may use it for your next orders or you may transfer it into your bank account by contacting us.
* When your refund is completed and accepted/rejected, you’ll receive a confirmation email/call from us.
MAMZI ONLINE STORE
GENERAL TERMS AND CONDITIONS
ABOUT THESE TERMS AND CONDITIONS (“Terms and Conditions”)
The following pages provide detailed information about who MAMZI (“MAMZI”, “We”, “Us”) is and the legal terms and conditions that govern your use of www.MAMZISTORE.com (“Website”, “Online Store”) as well as any purchase of a product you order online from MAMZI.
When registering an account on our Website you shall be provided via your e-mail address with an electronic document containing the Terms and Conditions in force at the moment of registration. We recommend that you print and keep a copy of the Terms and Conditions for your future reference. This will be emailed to the email address provided while registering an account on the website.
It is recommended that you read and fully understand our terms and conditions before placing an order. Please be aware that from time to time, these Terms and Conditions might be subject to updates without prior notice. Important amendments to the Terms and Conditions shall be notified to you via your registered e-mail address. An updated version of the Terms and Conditions shall always be available on the Website.
The version of the Terms and Conditions that will apply to your order will be the one available on www.mamzistore.com at the time you place your order unless changes to these Terms and Conditions are required to be made by law or governmental authority and we might be required to apply such changes to orders previously placed by you.
By accessing and using the Website and as well as by placing orders on www.mamzistore.com, you confirm that you have read and understood the Terms and Conditions and that you agree to be fully bound by their provisions.
DEFINITIONS
Throughout the present Terms and Conditions, we shall use certain recurring terms which shall bear the meaning indicated in the table below:
Products
Clothing, accessories, and all other fashion articles described on our Website.
User
Any person who accesses the Website.
Registered User
Any natural person aged 18 years old or older who registers an Account on the Website with the future purpose of placing Orders.
Guest
Any natural person aged 18 years old or older who visits the Website with the future purpose of placing Orders.
Customer
Any natural person aged 18 years old or older who places an Order on the Website and, subject to the acceptance of such order by MAMZI, becomes part of the distance sales agreement having as object the sale and purchase of MAMZI products.
Order
Material manifestation of the will to purchase MAMZI products under the present Terms and Conditions by using the electronic means available on the Website.
Account
Private Section of the Website that has attached an e-mail address and password and is used by the Registered User for ordering purposes. It contains various information about the Registered User and its activity on the Website, either submitted by the Registered User itself (personal data), either automatically registered by the Website (Order history, invoices, etc.)
Newsletter
Commercial and advertising communication transmitted exclusively in electronic format and on a current basis to the Registered User, subject to the Registered User consent in this sense, without representing an offer from MAMZI
Content
Any graphics, drawings, prints, photographs, images, sounds, music, video, audio, text, logos, button symbols, database, design, software, and any other elements which can be visualized or accessed on the Website.
For ease of reference, we have structured these Terms and Conditions into the following sections and subsections:
SECTION A. ABOUT US
A.1. Company Information
This Website is owned and operated by MAMZI Retail EG company registered and functioning under the Egyptian law, with headquarters in Egypt, and whose principal office is located at 48 Amman Square, Cairo, Arab Republic of Egypt.
We are true to our philosophy that “Finely tailored pieces inviting assertive women to stand out for who they really are, elevate to their aspirations and live up to their full potential” and therefore we enable you to enjoy the accessible fashion of the MAMZI brand through quality products at affordable prices.
A.2. Contact details
Please feel free to address any queries to our Customer Service at the following contact details:
Correspondence address: 48 Amman Square, Cairo
Phone: +20 1005398902
E-mail address: info@mamzistore.com
SECTION B. WEBSITE TERMS OF USE
The present Website Terms of Use (“Website Terms”) apply to your access and any use whatsoever of the MAMZI Website, as well as to any order you place on the Website, regardless of how you access the Website, or what technologies or devices you are using for such access.
By accessing, browsing, registering with, or using the Website in any manner available, as well as by placing an order on the Website, you confirm that you have read and understood the Website Terms and that you agree to be bound by their provisions.
These Website Terms shall not limit or exclude any liability that we are not permitted to limit or exclude under applicable laws.
B.1. Accessing the Website
The Website is made available free of charge, to anybody who has access to an internet connection.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
B.2. Rights over Content
All electronic materials and elements which form the Content of this Website are protected by copyright, trademark registrations, and other intellectual and industrial property rights. All such rights are owned by or licensed to MAMZI, its affiliates, or to the suppliers of such content. All such rights are reserved for us.
B.3. Your Use of this Website
You may only use this Website for domestic, private, and lawful purposes.
You may not use the Website or any Content on it:
– in a way that breaches any applicable national or international laws or regulations,
– in a way that infringes, restricts or inhibits anyone else’s rights to use and enjoy of this Website,
– for any commercial purposes whatsoever,
– to knowingly transmit, send or upload any data or material that contains viruses, Trojan horses, worms, spyware, adware, or any other harmful programs or codes designed to adversely affect the operation of any computer software or hardware.
– to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
You also agree:
– not to copy, reproduce, frame, republish, download, print, post, re-post, broadcast, record, transmit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the website or the computer codes or elements comprising the Website other than solely for your own personal use, without our prior written consent,
– not to alter or distribute in any way alterations of the Content of the Website, including but not limited to the removal of MAMZI logos and trademarks,
– not to damage, disrupt or impact the security of any part of this Website, its Content or any related network or software,
– not to make any fraudulent Order on the Website.
We reserve the right to restrict access or close account to any registered user who violates these provisions.
B.4. Content Accuracy
We shall use our reasonable endeavors in order to provide Content that is accurate, complete, and up-to-date. The inclusion of any Products on the Website at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any Product at any time.
To the extent permitted by applicable laws, MAMZI disclaims all representations and warranties, express or implied in relation to the Content’s accuracy.
Should errors appear in relation to the Product description and/or prices or should relevant data be missing from such Product information provided on the Website, MAMZI reserves the right to correct these errors and eventually, to cancel or make changes in specific orders to the extent of compliance with the applicable laws.
MAMZI aims to reflect the exact color of Products in the pictures displayed on the Website. However, the Company assumes no responsibility for the color differences that may arise due to screen adjustments and the use of a different types of screens.
B.5. Damage to Your Computer or Other Device
MAMZI uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we recommend you to take all precautionary measures in order to ensure safe access to the Website and its Contents as we cannot guarantee that your use of this Website will not cause damage to your computer or other devices. Except where required by applicable laws, MAMZI shall not be held liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
B.4. Links to Other Websites
The Website may include links to other sites which are not under the control of MAMZI. Such links are provided only for user convenience or information sharing purposes and they should not be interpreted as endorsement by us of those linked websites.
We assume no responsibility for the content of websites linked on our site. We will not be liable for any loss or damage that may arise from your use of them.
B.5. Linking to our Website
You may link exclusively to our home page, without our prior approval, provided that you:
– do so in a way that is fair and legal, on a website owned by you,
– do not damage MAMZI reputation or take advantage of it,
– do not suggest any form of association, approval or endorsement on our part where none exists,
– check for compliance of the website in which you are linking with the standards set forth in these Terms of Use.
We reserve the right to withdraw linking permission without notice.
B.6. Social Networking Sites
These Website Terms also govern any Submissions you make on any MAMZI related third-party website or pages such as our Facebook page, Twitter, Pinterest, YouTube or social networking site. All comments, images, videos, and any other type of material posted on any third-party social networking site must comply with these Website Terms and the third-party social networking sites’ Terms of Use, as applicable.
SECTION C. SALE TERMS AND CONDITIONS
These sale terms and conditions of (“Sale Terms and Conditions”) apply to any Order you place through www.mamzistore.com, regardless of how you access the Website.
Before placing an Order, you must read these Sale Terms and Conditions carefully. By placing an Order through the Website, you confirm that you have read, understood, and agree to be bound by these Sale Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any Product through the Website.
C.1. Parties to the Distance Sale Agreement
These Sale Terms and Conditions regulate the distance sale agreement between the company mamzi (the “Seller”) and the customer (the “Customer”) formalized through the Website for purchasing mamzi products via the Website.
In order to place an order through the Website, the Customer must be 18 years or older and be the final consumer. Minors are expressly excluded.
C.2. Registering an Account/Guest
In order to place an order, you can open an account with us, or alternatively, you can choose to place your order as a Guest, without registering an Account. However, you can choose to register an account with us after submitting your Order as a Guest.
When you register you are required to provide several personal details about yourself. Please make sure that all such personal data provided is true, accurate, current, and complete in all respects. You can update or correct your details at any time by accessing your Account. Please refer to our Data Protection Policy for more information on how your personal information will be used and stored.
When you order through the Website as a Guest you will still need to provide us with certain compulsory personal details which we collect for Order processing and billing purposes. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive our newsletter). For detailed information on how your personal information will be used and stored, please see our Privacy and Data Protection Policy.
C.3. Account Security
When you register an Account, you shall be asked to provide a password in order to maintain your Account security. The account password you provide should be unique and kept secure. You are also responsible for maintaining the confidentiality of your password and any activities that occur under your Account. MAMZI shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or Account.
We may transfer your personal account information to servers located outside the country in which you live so that you can use your account on all MAMZI websites.
Should you become aware of or suspect any breach of security or any unauthorized use of your password or account, please notify MAMZI immediately.
C.4. Orders and Placing an Order
All orders are subject to acceptance and availability, and items in your virtual shopping bag are not reserved and may be purchased by other customers.
Our display of Products on the Website represents an invitation and not an offer to sell those Products to you. An offer is made when you place the order for the Products added in the virtual shopping bag. However, the distance sales agreement shall not be concluded until we accept your offer (see subsection C.5. below).
Placing an order through the Website requires the completion of the following steps:
– Choose the Products that you like, select the color and size and add them to the virtual shopping bag,
– Check your virtual shopping bag and proceed to complete the order,
– Enter the delivery and billing information and choose the method of payment,
– Review all information submitted and confirm the Order. By confirming the Order, you fully and without reservation accept the version of the Terms and Conditions available of the Website which shall apply to the future distance sales agreement.
– Have you chosen payment by card; you shall be requested to make the payment. If the payment is authorized, you will receive an automated acknowledgment e-mail for the receipt of the Order via the e-mail address you have provided. This acknowledgment does not represent an order confirmation or acceptance from MAMZI.
– Have you chosen payment by any other method; you will receive an automated acknowledgment e-mail for the receipt of the Order via the e-mail address you have provided. This acknowledgment does not represent an order confirmation or acceptance from MAMZI.
Products are subject to availability. If we are unable to supply the products, we will inform you of this as soon as possible and your Order will not be accepted. If you have already paid for the Products, a refund will be executed based on the method of payment in the order. When your process is completed, you will be informed via email.
All orders that you place on this Website will be subject to our acceptance in accordance with section C.5. below.
C.5. Order Acceptance and Conclusion of the Distance Sale Agreement
Unless we have notified you that we do not accept your order or you have canceled it, Order acceptance and the conclusion of the distance sale agreement between you and MAMZI will take place at the point you receive an e-mail confirmation of your respective order.
Prior to dispatch of the Products, MAMZI has the right to decline any Order for any reason, including legal and regulatory reasons.
The email confirming that MAMZI has accepted your Order when your Order has been processed and is ready to be dispatched shall contain a reiteration of the ordered Products, agreement Price, chosen payment and delivery method.
The distance sale agreement is concluded for a determinate duration. Such agreement shall be deemed as terminated when both MAMZI and you will have executed the mutual obligations in the terms and requirements undertaken as per these Sale Terms and Conditions.
C.6. Payment Methods and Billing
MAMZI accepts the following payment methods:
– Credit card or debit card
By completing your card details while placing your order you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.
The applicable amount will immediately be debited on your card. MAMZI reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the Customer is correct. We may refuse orders depending on the result of these checks.
In all cases where payment is made online, if bank fees and charges of any type (transfer, exchange) apply, they shall be incurred by you. For information on banking fees and charges please make prior reference to the bank which has issued your payment instrument.
– Cash on Delivery
The payment shall be made in cash to the courier delivering the parcel containing the ordered Products.
C.7. Delivery, Receipt, and Transfer of Risks and Ownership
Delivery shall be performed by courier.
Please note that delivery charges and timescales vary depending on the type of Products ordered and the delivery address. You’ll find full details of our delivery charges and estimate timescale in the table below, with the mention that you may receive free delivery as a promotional offer, given that certain requirements are met:
Country
Charges
Estimated Timescale
Orders are usually delivered within 7 (seven) to 14 (fourteen) business days from the date of order acceptance. Even one or multi-packages. The delivery schedule is usually met, although MAMZI cannot guarantee punctuality. In any event, MAMZI shall use all reasonable endeavors to ensure delivery of the Products to you within 30 (thirty) days as of the acceptance date. You can track the status of the delivery either by accessing your account, or by using the courier tracking services.
You must verify the state of the packaging upon delivery. If the package is damaged, you must not accept the delivery.
All risk in the Products you order (including the risk of loss and/or damage to the products) shall pass to you when you or a third party indicated by you shall gain physical possession of the Product at the moment of delivery. Ownership of the Products shall not pass to you until we have received full payment.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control including the acts of the courier company.
C.8. Returns of Non-conforming Products
You have the right to return defective products or non-conforming products. You have 2 (two) months from the moment of detecting product non-conformity to inform in writing MAMZI about the defect or lack of conformity and to initiate the return of the product to MAMZI. Such defect or lack of conformity has to become apparent during a 2 weeks(two) term starting with the delivery date. For products that have an average duration of use lower than 2 (two) weeks, the 2 (two) weeks term shall be reduced to the average duration. For further reference, please observe the Warranty certificate you received together with the Products.
Should your claims be justified, MAMZI shall refund the value of the Product, as well as the direct costs involved in the return, within 15 (fifteen) calendar days starting with the date on which you have informed us about the lack of conformity or with the date you have handed-over to us or to a delegated person the product based on a transfer minutes.
C.9. Right of Withdrawal
You have the right to cancel all or part of your Order within 14 (fourteen) calendar days starting with the day on which you (or someone you nominate, other than a carrier) receive the Products (or the last Product in case of fragment delivery), without giving any reason.
For exercising your right of withdrawal, you can either:
Pack the items securely, in the original packaging if possible, and enclose the return form which is on the back of your invoice.
In your parcel, you will see a label with the return address and barcode, which you should attach to your parcel.
If you cannot find it in your parcel, send it to the following address:
48 Amman square, dokki, Egypt
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you choose to withdraw, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 (fourteen) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. (The refund of payment orders cash on delivery will be defined as MAMZI Money.)
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
The following Products are exempt from withdrawal: made to measure orders or personalized Products, lingerie, and swimwear Products which are sealed due to hygiene reasons.
Your obligations in case of withdrawal:
– to return the Products or hand them over to us or to a person authorized by the trader to receive the goods, without undue delay and in any event not later than 14 (fourteen) days from the day on which you have communicated us your decision to withdraw,
– to bear the direct cost of the return,
– to return the Products in good condition and in their original packaging,
– as applicable, you shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
MAMZI’s obligations in case of withdrawal:
– to reimburse all payments received from you, including, if applicable, the costs of delivery without undue delay and in any event not later than 14 (fourteen) days from the day on which we have been informed of your decision to withdraw,
– In the event that we have sent goods to you and you have canceled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
C.10. Product Descriptions and Prices
A description of the main characteristics of Products can be found on the Product pages of the Website. We have taken reasonable precautions to try to ensure that all Products have been fairly described, however, please note that whilst we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your monitor settings and we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery.
Prices for Products on the Website appear on the product pages and include VAT. Delivery taxes and banking taxes, as applicable, can be added to the final price. Therefore, the final Price incurred by you shall be composed of the following elements: Product Price + Delivery taxes (if applicable) + banking taxes (if applicable).
Prices and offers may vary and may only be available for limited periods. All Prices and Offers are subject to availability and may be withdrawn or amended at the discretion of MAMZI. The Prices on the Website may differ from prices in retail stores, catalogs, or elsewhere. Internet offers relate to internet transactions only and may not be available in store. Likewise, temporary or local special offers in-store do not apply to internet prices unless expressly specified.
We have taken reasonable precautions to try to ensure that all products are correctly priced. However, it is possible that, despite best efforts, some of the Products listed on the Website may be incorrectly priced. Prices shown in error shall not be binding on MAMZI.
If MAMZI discovers an error in the price of the Products you have ordered, we will inform you as soon as possible. MAMZI I will give you the option of reconfirming your order at the correct price or canceling it.
C.11. Product Guarantees
For Products sold on our Website, we guarantee conformity and quality, as per the related description on our Website and as per the provided Warranty Certificate.
All our Products bear:
– a commercial guarantee of 14 (fourteen) – 30 (thirty) days, representing a commitment made by MAMZI to you, to refund the Price, repair or replace the Product, without further additional taxes in your charge, in case the Product does not correspond to the conditions indicated within the Warranty Certificate or related publicity.
C.12. Liability
MAMZI is only responsible for losses that are foreseeable consequences of our breach of these Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these Sale Terms and Conditions by anything you (or anyone acting on your behalf) do or fail to do or due to events which are beyond our reasonable control.
You must follow any instructions/advice we give you to keep Products you ordered safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to Products which is caused by your failure to follow such instructions/advice.
Nothing in these Sale Terms and Conditions shall limit or exclude MAMZI’s liability for (i) death or personal injury caused by our negligence, (ii) fraud, (iii) any breach of the obligations implied by applicable compulsory laws or (iv) any liability which cannot be excluded by law.
SECTION D. COMMUNICATIONS
Communications, including notices, requests, complaints, between you and MAMZI will be primarily electronic through e-mail or notifications posted on the Website. By accessing the Website and placing Orders you agree to this electronic means of communication and you acknowledge that all agreements, notices, information, and other communications that MAMZI provides to you electronically comply with any legal requirement that such communications be in writing and on a durable medium.
SECTION E. COMPLAINT SETTLEMENT PROCEDURE
If you have a complaint about us email [info@mamzistore.com] giving full details including date of purchase and order reference number where applicable and your full name and address and contact details.
We shall provide you with our official reply/solution, by e-mail, within 5 (five) business days as of the receipt of your complaint.
Should you be unsatisfied with our proposal, you can further address your complaints:
SECTION E. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by and construed in accordance with Egyptian law. However, in accordance with Article 6(2) of the Rome I Regulation (Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations), you, as a consumer, also enjoy the protection granted to you by your national laws which cannot be derogated from by agreement.
Any dispute or discrepancy arising from the application or interpretation of these Terms and Conditions, including the Sale Terms and Conditions, which cannot be amiably settled, shall be settled by the Egyptian courts from Bucharest. However, should this choice of jurisdiction be discouraging to you due to a considerable distance from your location, this clause may be renegotiated.
SECTION F. MISCELLANEOUS
You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion, provided that such third party shall ensure the same level of guarantee and liability towards you.
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these Terms and Conditions are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.
SECTION G. YOUR THOUGHTS
We are always open to your valuable opinions and feedback regarding our Website and you may always contact us with your comments and suggestions through our contact information specified under A.2.
ANNEX NO. 1.
To the Sale Terms and Conditions
WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the distance sales agreement)
– To MAMZI, a company registered and functioning under the Egyptian law, with headquarters in Egypt, and whose principal office is located at 48 Amman Square, Cairo, Arab Republic of Egypt, info@mamzistore.com
– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) distance sales agreement of the following Products (*)
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
Privacy and Data Protection Policy
MAMZI , a company registered and functioning under the Egyptian laws, with headquarters in Egypt, and whose principal office is 48 Amman Square , Dokki, Cairo, Arab Republic of Egypt, info@mamzistore.com. A.Ş. (the “Company” or “We”), respects the privacy of its customers and uses its best effort to ensure the protection of their personal data and information, by complying with all applicable legislation relating to the protection of personal data.
For this purpose, we implement the following Privacy and Data Protection Policy (“Policy”), which sets out the main aspects in relation to which personal data we collect and process on our Website, for what purposes we collect and process such data, how we use such information, how you can change such information, your preferences for our communication with you as well as how we ensure the protection of such personal data and your rights relating to your personal data.
We comply with the applicable legal provisions and the personal data we receive and/or collect from you, process, store or keep are processed according to the applicable legislation and exclusively for the purposes provided within this Policy.
It is important to mention that this Policy applies to you irrespective of the manner how you access our website, respectively it covers any device through which our Website is made accessed by you (via phone, tablet, PC etc.).
Mention should be made that our cookies policy is part of this Policy.
A. Acceptance of the Privacy and Data Protection Policy
Before further action on our Website, we strongly recommend you to read this Policy carefully.
If you do not agree with this Policy and you do not want your personal data to be used as it is detailed herein, you should not continue to use our Website and not provide us with your personal data.
We underline that every time you use our Website, you are subject to our Policy and by further accessing, browsing and otherwise using our Website, you confirm that you have read, understood and consented to this Policy.
B. What Personal Data We Collect
Personal data
When you access or browse our Website, as well as when you make online purchases through our Website, when you subscribe to our e-bulletins and website which announce our services and campaigns, we will collect some of your personal data to serve you better, such as:
– your name, family name, gender, date of birth,
– e-mail address, phone number,
– billing details and delivery addresses,
– personal interests, feedback, browsing and shopping preferences,
– your location.
Please note that, order for you to be able to create a personal account on our Website and to make any online purchase, it is mandatory for you to provide us with all the personal data mentioned above. If you do not agree to provide us such personal data, you will not be able to create your own personal account and/or to make purchases on our Website.
Technical and statistical data and information
We mention that, beside the personal data detailed above, we can collect information about your device, as well as other statistical and technical data and information, such as frequency and duration of your visit of the Website, times of ordering and IP address at the time of ordering, statistics about product pages visited and ordered products.
These data are collected and used by us in order to analyze your visitor actions and preferences, to administer the website, for statistical purposes and for security reasons.
The statistical and technical data provided by your browser and/or device can also be used for marketing and advertising purposes, with the mention that these data will not be connected with your personal data and will not be used to identify you.
Data and information regarding the payment (bank information and/or payment card details)
As part of the processing of any order, and depending on the payment method selected by you when placing your order, you will be requested to provide data regarding your bank account, information regarding your credit card, following for such data to be used both for performing any payments to us or for our refunds to you, as the case may be.
We mention that in such a case, you will offer your payment data directly to the payment processor and not to us and therefore, you will be subject to the privacy policy of the payment processor.
We recommend you to read these terms and conditions before selecting this payment method. The credit card information used for placing your order shall never be kept or stored in our system.
How We Use Collected Personal Data
Accordingly, we collect your personal data for the following purposes:
To create a private account for you on MAMZI website (e.g. your name, email),
To process your orders through online services (e.g. your name, address, date of birth),
To send SMS notifications to inform you about deliveries (e.g. your cell phone number),
To send marketing offers such as news bulletin and catalogues (e.g. your e-mail address, name and mail address),
To inform you about delivery problems relating to your ordered products (e.g. your phone number, street address),
To respond to your queries and inform you about new or changed services (e.g. your e-mail address),
To analyze your personal information so that we can provide you with marketing offers and information that fits your preferences (e.g. your e-mail address, shopping habits, other technical and statistical data),
To verify that you are of legal age for online shopping (e.g. your date of birth)
Please note that, we do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this website or submit any personal data to us.
Moreover, the personal data collected by the Website shall be used also for the following purposes:
To process and complete ordering processes and to ensure communication with our customers, in order for us to fulfill our obligations deriving from any transaction concluded between our customers and us,
To provide you with information about our products, services, campaigns, promotions, and other notices and/or information,
To gain a better understanding of our customers’ shopping preferences and to further offer them a personalized experience on our website,
To carry out trend and statistical analyses, including for marketing and other intern purposes of the company,
To reinforce website security.
How We Share Collected Personal Data
The personal data collected on the website may be shared with, disclosed to or processed by our personnel or partner companies that provide related services (such as companies providing cargo and delivery services, call centers, database services, advertising and marketing agencies etc.).
We can disclose and/or transfer your personal data to our affiliates, namely the group companies of MAMZI ., but also to relevant governmental authorities where law so requires, in order to better serve our customers and fulfill our obligations towards customers.
However, your personal data is in any case protected by the Company and we also make sure that such companies with which your personal data is shared to protect and ensure privacy of the same level for your personal data.
All personal data and other information we collect from you can be transferred outside the European Economic Space or Switzerland, with the mention that in such case we take all technical and organizational measures according to the applicable legislation regarding the transfer of personal data.
Other than that, your personal data is never disclosed to any third parties, whether real persons or legal entities, that have no commercial relationship with us for the purposes of this Website and is not used or sold for any commercial purpose.
In the event another company is interest to acquire all or a part of our business, we reserve the right to disclose your personal data and other information to that company, solely in connection with and for the purposes of the envisaged acquisition.
We have no control and assume no liability for the transfers of your personal data and other information performed by other partner companies that provide related services on our website or in connection hereto.
Cookies policy
This section refers to the cookies and web pages operated by MAMZI. Please note that in order to insure the proper functioning of this Website, we sometimes place small data files called cookies on your device.
A cookie is a small text file (letters and numbers) that a website places on your computer, telephone or any other device when you visit the website, with information about your navigation on that website. The cookies are installed by request issued by the web-server to a browser (e.g.: Internet Explorer, Chrome) and does not contain any software, spyware or virus programs and cannot access information from the hardware of the user. The function of the cookie is to enable our website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
Use of Cookies
The cookies are industry standards used to make sure that your shopping on our website is more efficient and safe and cookies are used on all shopping websites.
Cookies represent a part of our website functions, having as main purpose to improve and ease your experience on our Website. By remembering your actions as user and identifying you, the use of cookies sustains the efforts of MAMZI to offer you the best services. Also, by using cookies, we are able to inform you in a fast and easy manner about our offers, this being an easy way of online advertising.
Moreover, the information collected in the cookies allows us to improve the Website and to adapt its content to the user’s preferences and individual needs, to improve the result of the searches, to maintain and enhance the functionality and performance of the Website.
The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. The cookies used by the website are solely associated to anonymous users and their computers and do not provide personal details on users.
The cookies used by our Website will not be used for any other purposes than the ones stated.
What type of cookies are used on this website?
Our Website uses the following types of cookies:
Technical cookies
These allow the user to browse our Website and use functions such as the shopping basket or Wishlist.
Analytical cookies
MAMZI uses analytics cookies to calculate the number of users who visit its website and are registered. These cookies make it possible to measure and analyze the way in which users browse this Website.
Preference cookies
Whenever users are browsing or shopping on this Website, the site will remember their preferences (e.g. their location or preferred language). Thanks to these cookies, we are able to offer users a simple, more convenient and personalized browsing experience.
Advertising cookies
These cookies are used to show advertisements that are relevant to users and helps MAMZI to measure the effectiveness of its advertising campaigns. When browsing on the Website, users accept that MAMZI will download these types of cookies on their devices and will consult when the user visits the Website in the future.
Who uses the information stored in cookies?
The information stored in cookies on our website is used exclusively by us, with the exception of those identified further on as “third party cookies”, which are used and managed by external bodies that provide us with services requested by us to improve our services and the user’s experience when navigating our website. The main services for which these “third party cookies” are used are to obtain statistics on access and to secure payment transactions carried out.
How do I disable and delete the use of cookies?
You can control and/or delete, restrict or block cookies from this Website at any time by modifying the configuration of your browser. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
While the configuration of every browser is different, cookies configuration is usually carried out in the “Preferences” or “Tools” menu. For more details about the configuration of cookies in your browser, please check your browser’s “Help” menu.
How do I disable and delete the use of cookies?
You can control and/or delete, restrict or block cookies from this Website at any time by modifying the configuration of your browser. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
While the configuration of every browser is different, cookies configuration is usually carried out in the “Preferences” or “Tools” menu. For more details about the configuration of cookies in your browser, please check your browser’s “Help” menu.
How can I avoid using cookies on this website?
If you prefer to avoid using cookies on this Website, you will first need to disable cookies in your browser. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features and you may not be able to access certain functions of our Website.
By continuing to use the MAMZI website you accept our cookies policies.
Security and Protection of Data
The Company respects the privacy of its customers’ personal information and uses its best efforts using the latest technology to ensure the same.
All physical, electronic and managerial measures are adopted to ensure the security of our system. All data is stored and backed up in secure servers at home and abroad.
The data obtained through our website our transferred via SSL (Secure Socket Layer) technology that ensures secure transfer of data.
On pages where you provide your payment details on our website, you will notice that at the far right on the address line (depending on the browser you use) there appears the image of a lock or key and the first letters appearing on this address line change from HTTP to https. If you see this, you can be sure that our website is on secure servers.
The rights of our customers and visitors regarding their personal data
It is important for us to insure you all your rights in connection with your personal data, the reason for which we would like to inform you that, according to the applicable, you have the following rights:
The access right to the personal data: you have the right to obtain from us, at request and free of any charge (for a request per year) the confirmation that the personal data concerning you are or not collected and processed by us, together with all the other mandatory information provided by law. You can exercise this right by sending us a written and dated request, signed by you and by indicating if you would like to send you this information to a certain address or through a correspondence service.
The right of intervention of the personal data: you have the right to obtain, at request and free of charge, the rectification, update, blocking or erasure of the personal data which do not comply with the legal requirements, specifically the incomplete or inaccurate personal data, as well as the conversion of such personal data in anonymous data. Any of these operations will also imply the notification of the third parties to whom your personal data have been disclosed of any of these operations. You can exercise this right by sending us a written and dated request, signed by you and by indicating if you would like to send you this information to a certain address or through a correspondence service.
The right of opposition: you have the right to oppose, at any moment, based on grounded and legitimate reasons regarding your specific situation, any personal data concerning you to be object of any processing. In case your opposition is justified, we will no longer process such data. Also, you have the right to oppose in any moment, free of any charge and without any justification, that the personal data concerning you to be processed for marketing purposes directly or to be disclosed to a third party for this purpose hereof. You can exercise this right by sending us a written and dated request, signed by you and by indicating if you would like to send you this information to a certain address or through a correspondence service.
The right to not be submitted to an individual decision: you have the right to request and to obtain the withdrawal or cancellation of any decision that produces legal for you, decision adopted exclusively based on a processing of the personal data performed through automatic means, with the purpose to evaluate some aspects of your personality or the re-evaluation of such decision.
The right to address justice: without any limitation of the right to address a complaint to the supervisory authority, you have the right to address the justice for the defense of any rights guaranteed by law that have been violated.
The right to erasure (”right to be forgotten”): you have the right to request, at any moment, free of charge, the erasure of your personal data if such the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed and in any other cases provided by the applicable legislation.
Newsletters, messages and alerts. Opting out of e-Bulletin Subscription
We offer you the right to control whether or not to receive during your whole experience on our Website.
In this respect, please be informed that, for the purposes of direct marketing, since we initially collect your personal data in the context of the sale of our products through our Website, we require your consent to further use your personal data, as offered by you, for our commercial purposes.
However, you can always revoke your consent for the personal information used for marketing purposes (e.g. Sending news bulletins or sending offers to your e-mail address), including when we initially collect your personal data or on each of the occasions you receive one of our messages and unsolicited communication.
If you choose to opt-out of e-bulletin subscription continuously and at any time, you can easily opt out, free of charge and in an easy manner from the e-bulletin subscription, by clicking on the link “If you do not wish to receive such emails, please click to unsubscribe” appearing in e-bulletins which we send to you on a regular basis or by submitting a notice to info@mamzistore.com with your membership email.
You can get in touch with us using the following contact details:
Address: 48 Amman Square, Cairo, Arab Republic of Egypt
Telephone: +201005398902
Email: info@mamzistore.com
